Cancellation and Refund Terms

1. Subscription Cancellation

You can cancel your subscription at any time from your account. Cancellation takes effect at the end of the current paid period; you will continue to benefit from the service until the end of the period.

2. Stop Automatic Refresh

If auto-renewal is on, you can stop the next payment by canceling before the renewal date. No new charges will be made to your card after cancellation.

3. Return Conditions

In digital services, as a rule, no refund is made after the service has started to be performed (the plan is activated on your account). In cases such as erroneous/duplicate charges or the service not being provided at all, your request is examined and, if found justified, a refund is made.

4. Return Process and Period

Approved refunds are made within a reasonable time (usually within the maximum periods stipulated in the relevant legislation) depending on the processes of the payment institution (PayTR) and the card/method you used for payment.

5. Applications

For your cancellation/refund requests and questions, you can contact us at support@zipoo.net. Specifying your account email and transaction details in your request will speed up the process.

These conditions apply together with the Distance Sales Agreement.